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Virtual Call Center


What does this mean? Through Partners in Hand, LLC's contract with Arise we can hire you as an independent contractor to provide client support services without having to leave the convenience of your home. By creating your own schedule, you can have the luxury, time, and freedom to enjoy the things you love. Whether it's traveling, spending time with your family, or your leisure pursuits, Partners in Hand, LLC (PiH) can help you achieve your aspirations. View our "How to Sign Up?" information sheet below for more information on registering.

How Does It Work?

Using the Arise® Platform.... The Arise® Platform provides you a way to control your assignments on your own time. As a moderator, they connect you with the technology and support that allows you to service as you choose. Clients can range from Fortune 500 companies to leaders in small business. The selection choice of service industries can include travel destinations, medical, finance, and retail. Note: This is not an Arise hiring opportunity, you will not become an employee of Arise nor of the Clients you service. To be successful, please review our Job Description for the most beneficial qualities.


Picking your Client.... Once registered and your onboarding with PiH is complete, you’ll have access to Client Opportunities. These can be for customer service, soft sales, and/or tech support via email, chat, phone calls, and even video conferences. No Telemarketing! The pay for these opportunities can range from $10-$17 per hour. As an Independent contractor, you are responsible for your own taxes and benefits. Please contact for information regarding service fees.


All clients require a certification course that will train you to support their customers. Courses are typically between 2 - 6 weeks, depending on the Client Opportunity you’ve chosen. Some also allow for paid training as the course progresses. Note: There is no fee to enroll in the Training Classes, however you may be subject to a $20 "No-Show" fee if you do show up to class. Before you can enroll in a course, you must be at least 18 years old, pass a series of assessments, including English comprehension and a voice check.


Please Also Note - Arise has a $30 Background Check fee. All of PiH's Agents are eligible for reimbursement within 30 days of servicing their first client.




What to do next.... After you've passed the certification course, a Statement of Work (SOW) is issued. This is a limited contract that lists the details of the specific terms in addition to those stated in the initial client opportunity. The SOW will also include required performance metrics, as well as other expectations for servicing customers. Now you are ready to make your own schedule! Shifts are available in 30-minute intervals on a “first-come, first-serve” basis. Agents must meet a 15 - 20 hours weekly minimum (varies by Client) and may include a short weekend commitment. 




Do I Need Special Equipment?

Most opportunities can be serviced using equipment you may already own.... However, to use the Arise® Platform, the system and equipment requirements must be met. Note: There are minimum requirements needed to use the Arise® Platform.


Minimum Basics....

  • A PC Computer or Laptop* (MAC may limit some opportunities)

*Laptops must have an Ethernet port (or attachment) and meet all the requirements outlined in the policy

  • Hard-Wired keypad/headset telephone 
  • A noise-cancelling USB headset with microphone
  • Hard-Wired high-speed broadband internet (No mobile or satellite internet permitted)
  • Hard-Wired Landline Phone Service (A small number of opportunities do not require a landline)


Certain Clients may have additional requirements beyond those listed. For more details on Client equipment requirements, review the Client Opportunity prior to enrolling in a certification course. For more information, please download and read the full System & Equipment Policy. This policy provides details on the computer, headset, phone, Internet and equipment that is required to use, and compatible with, the Arise® Platform. An excerpt is also provided for you here.


See below for equipment examples and where the equipment can be purchased.

Work From Home

Make Your Own Schedule

Service Major Companies

Paid Per Hour

Equipment Examples

This list of equipment does not constitute an endorsement nor recommendation by Partners in Hand, LLC but is provided for informational use and your convenience. It is your responsibility to decide what equipment you would like to use and which retailer from which to purchase such equipment. The retailers on this list are in no way affiliated with or controlled by PiH. The products and prices were current at the time of listing and are in no way guaranteed. PiH encourages you to do your due diligence before you chose any particular equipment or retailer. PiH disclaims all liability to any persons in respect of anything done or omitted to be done wholly or in part in reliance on the information contained herein.

As an Amazon Associate, I earn from qualifying purchases.

Computers

Phone/Keypads

Headsets/Monitors

Accessories 

Changing your

IBO


First things first! Thank you for considering us as your next IBO. We are always looking for more Agents to join our team.


The steps to change your IBO is different than those noted above for new registrants.


Please let Arise know if your current IBO is unresponsive to this request.


Please note the following "Need to Know" information while we respond to your request.


Need to Know

Due to payroll timeframes, switching IBOs requires some waiting periods and notification of release from your current IBO.


Need to Know

If you are currently servicing a client, switching your IBO may terminate your SOW and may take some time before servicing can start again.


Let us know if you're currently enrolled in a certification course.



Please contact us using the form below using the Subject: New Existing Agent Request for the exact process.

Contact HR

Partners in Hand, LLC

Arise IBO#52818

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